Full Time
Accra & Tema Region
Posted 3 years ago

Technology Team, Merchandising Team, Finance Team, Central Warehouse and
the applicable Operations and Store Managers


  • Order Generation – ( aligned to point no.1)
  • Maintain Shipping TAT’s of 48 hours
  • Demand on the portal – Organic & Inorganic and using our existing mediums
  • A return & cancellation rate of not more than 15% of the total orders received. This includes any damages etc.
  • Stock Movement – Stock audits / Stock replenishment basis Weekly Demand Analysis / Product & Cart led programs to drive better conversions
  • Ensure Pending & Picking status is within the TAT’s prescribed.


  • SLA’s agreed for confirmation , rescheduling and all related communication to be driven.
  • All customer queries as logged in with the current system and new CRM system to be addressed basis SLA’s agreed upon
  • Weekly process audits along with the concerned offices from HO – to ensure compliance and modify the process wherever necessary
  • All Return and refund related processes to driven to the last mile for ensuring all financial transactions leading to customer delight are in followed without any exceptions.
  • In the long run initiate and execute a CSI – Customer Satisfaction Index
  • Conduct monthly employee performance review basis KRA’s already decided upon.

Job Features

Job CategoryCustomer Service & Support, IT & Software, Marketing & Communication, Sales
EducationAt least a degree in relation to the above field
Experience5 - 10 years of experience in Ecommerce operations.
REMUNERATIONOffer is very attractive and competitive

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