Customer Service Executive

The Customer Service Executive (CSE) is primarily responsible for the receipt and first level resolution of customer related incidents and request.

Key Roles and Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers always
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledgment and resolution of customer complaints
• Being abreast on products and services rendered by the company
• Processing customer requests
• Troubleshooting and resolving customer incident reports
• Keep records of customer interactions, comments and complaints
• Provide feedback on the efficiency of the customer service process
• Ensuring customer satisfaction and providing professional customer support
• Weekly reporting of tasks done

Skill Requirement

• Ability to pay attention to details
• Ability to empathize
• Problem solving skills
• Proficient use of Microsoft Office
• Verbal communication skills
• Written communication skills
Experience and Qualification

• B.Sc./HND in any discipline
• 1 year of experience in a Customer Service Role