Customer Service Executive

Contract, Full Time, Part Time
Accra & Tema Region, Kumasi & Ashanti Region, Rest of Ghana, Takoradi & Western Region, Tamale & Northern Region
Posted 3 years ago

The Customer Service Executive (CSE) is primarily responsible for the receipt and first level resolution of customer related incidents and request.

Key Roles and Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers always
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledgment and resolution of customer complaints
  • Being abreast on products and services rendered by the company
  • Processing customer requests
  • Troubleshooting and resolving customer incident reports
  • Keep records of customer interactions, comments and complaints
  • Provide feedback on the efficiency of the customer service process
  • Ensuring customer satisfaction and providing professional customer support
  • Weekly reporting of tasks done

Skill Requirement

• Ability to pay attention to details
• Ability to empathize
• Problem solving skills
• Proficient use of Microsoft Office
• Verbal communication skills
• Written communication skills
Experience and Qualification

• B.Sc./HND in any discipline
• 1 year of experience in a Customer Service Role

Job Features

Job CategoryCustomer Service & Support

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