Clients Service Officer

Full Time
Accra & Tema Region
Posted 1 year ago

A Client Services Officer is responsible for delivering services to customers as part of a financial management team. They handle transactions for clients, manage individual client caseloads and escalate complex matters higher up the chain.

Employee Responsibilities

  • Liaising with internal teams and colleagues to resolve problems and find solutions.
  • Lodging applications and preparing submissions for new business.
  • Maintain high level of professionalism and competence in every client interaction.
  • Build positive and productive relationships with clients.
  • Analyze and resolve service issues promptly.
  • Inform management about complex client issues and resolutions.
  • Develop process improvements to enhance service efficiency and effectiveness.

KEYNOTE

  • Friendly, diligent and with great communication skills, Client Services Officers need to meet deadlines and deliver outstanding customer service.
  • Required gender Female

Job Features

Job CategoryAdmin & Office, Customer Service & Support

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